Service Blueprint

#design

GOAL

ACTION

REFERENCE

Blueprint | Service Design Tools

https://learningspacetoolkit.org/services-and-support/service-blueprint/index.html

https://hbr.org/product/service-blueprinting-a-practical-technique-for-ser/an/CMR397-PDF-ENG

https://hbr.org

http://www.31volts.com/2010/05/the-service-blueprints-overview/

https://en.wikipedia.org/wiki/Service%5Fblueprint

Service-Blueprint-Example2.pdf