How to Create a Customer Journey in Ecommerce (With Examples)
How to Create a Customer Journey in Ecommerce (With Examples) ATTACH
Manage Customer Journeys, Not Lifecycles ATTACH
Mapping the customer journey
Harvard Business Review defines a User Journey Map as:
“A diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it is a product, an online experience, retail experience, or a service, or any combination.”