Do you really understand the concept of product value?

NOTES

a product should have — value and complexity.

Product value is the benefit that a customer gets by using a product to satisfy her needs minus associated costs.

Complexity is the effort associated with delivering such a product to the customer.

Absolute vs. relative value

Absolute value quantifies how well a product meets customers needs whereas relative value puts the product value in the perspective of the available solution alternatives.

Ideal, diminishing and declining value

Typically a product has a few key features that deliver that vast majority of the aggregate value.

Real vs. perceived value

release value: total value that a product objectively offers to a customer, or the total value a customer could reap if using all functionality optimally.

Perceived value: On the other hand, if you over-promise and under-deliver the customers will find out and will be disappointed.

Value of a habit

it is true that if a prospective customer is deciding between two options, she will choose the one that will offer more perceived value.

A study by John T .Gourville, a professor at Harvard Business School, states that the difference in value between a new product and existing product must be up to 900% for users to adopt the new product.

It turns out that the total value of a product can actually increase over time even if the functionality does not change. How? The users settle into strong habitual behavior surrounding a product — a habit or a routine that they conduct repeatedly with minimal cognitive effort.

During the habit forming phase, the association between her need to achieve a goal (trigger) and her action to use product B intensifies. The cognitive effort during the process decreases and the total value she reaps from the product thus increases.

Making sense of it all