CRM
Softwares
Companies
Market
| Vendor |
2018 Revenue ($M) |
2018 Share (%) |
2017 Revenue ($M) |
2017 Share (%) |
2015 Revenue ($M) |
2015 Share (%) |
2014 Revenue ($M) |
2014 Share (%) |
2013 Revenue ($M) |
2013 Share (%) |
2012 Revenue ($M) |
2012 Share (%) |
| ———————- |
—————– |
————– |
—————– |
————– |
—————– |
————– |
—————– |
————– |
—————– |
————– |
—————– |
————– |
| Salesforce.com CRM |
9,420 |
19.5 |
7,648 |
18.3 |
5,171 |
19.7 |
4,250 |
18.4 |
3,292 |
16.1 |
2,525 |
14 |
| SAP AG |
4,012 |
8.3 |
3,474 |
8.3 |
2,684 |
10.2 |
2,795 |
12.1 |
2,622 |
12.8 |
2,327 |
12.9 |
| Oracle |
2,669 |
5.5 |
2,492 |
6 |
2,047 |
7.8 |
2,102 |
9.1 |
2,097 |
10.2 |
2,015 |
11.1 |
| Microsoft Dynamics CRM |
1,302 |
2.7 |
1,132 |
2.7 |
1,142 |
4.3 |
1,432 |
6.2 |
1,392 |
6.8 |
1,135 |
6.3 |
| Others |
30,829 |
64 |
26,979 |
64.7 |
15,245 |
58 |
12,520 |
54.2 |
11,076 |
54.1 |
10,086 |
55.7 |
| Total |
48,230 |
100 |
41,726 |
100 |
26,287 |
100 |
23,100 |
100 |
20,476 |
100 |
18,090 |
100 |
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